The consumer's right to withdraw from the contract
In the case of contracts concluded at a distance, the consumer has the right to unequivocally notify the company by e-mail (firstname.lastname@example.org) or through some other communication channel within 14 days that he withdraws from the contract, without having to give a reason. for your decision. The form for withdrawing from the distance contract is available on our website.
The consumer must return the goods to the company no later than 14 days after the notification of withdrawal from the order. The consumer returns the goods to the address: Blue Hill - growing lavender, Alen Oderlap s.p., Topolšica 176, 3325 Šoštanj, Slovenia. The only cost charged to the consumer in connection with the cancellation of the order is the direct cost of returning the goods.
The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer.
When returning the goods, the consumer also sends the invoice for the goods and personal data and the transaction account to which he wishes to receive the returned payment. We will refund the payment within 14 days of receiving the notice of withdrawal from the contract.
Liability for material errors
The seller is liable for material defects that the item had when the risk passed to the buyer, regardless of whether it was known to him or not. The seller is also responsible for those material defects that appear after the risk has passed to the buyer, if they are the result of a cause that existed before that. An insignificant material error is not taken into account.